Refunds
These rules apply to written reporting commissions (incident visibility reports, anomaly detection reviews, after-action narratives, and recurring briefings). They do not apply to goods, shipping, or software-store purchases handled by Veve or other storefronts. The desktop utility is not sold as a download from this website.
Eligibility
A refund may be due when Host Managerhub cancels a confirmed commission before delivering the agreed artifact, or when a client cancels in writing before drafting has started. Informal website browsing cannot be refunded because no payment is taken on this site.
Timeframe
Refund requests must arrive within 14 days of the event that grounds the request (cancellation notice, missed kickoff caused by Host Managerhub, or delivery of an artifact that does not match the written scope). Recurring briefings are considered month by month.
Full and partial refunds
If no source inventory has been opened, prepaid fees for that commission are returned in full. After inventory work has begun, a partial refund may apply: typically the unused remainder after deducting hours already spent at the rates discussed on the confirmation email. After a final report is delivered and accepted, fees are not refundable except where the artifact omitted a scoped section.
Non-refundable items
Participant interview slots that occurred, in-person briefing time that occurred in Jackson, and third-party room or print costs already incurred are not refundable. Sample-month review time used to quote a recurring briefing is not refundable once the review was performed.
Process
Write to contact@host-managerhub.digital or call +17705041075 with the commission date and the reason. We confirm receipt within five business days and state whether the request is full, partial, or declined, with a short explanation.
Processing time and method
Approved refunds are returned by the same method originally used, usually within 10 business days after approval. Bank calendars may add time.
Cancellation and rescheduling
Clients may reschedule a kickoff or walkthrough once with 48 hours’ notice. Later changes may be treated as a cancelled slot. Host Managerhub may reschedule for illness or office closure and will offer a new hour without extra fee.
Deposits
Some larger windows require a deposit stated in the confirmation email. The deposit is applied to the final fee. It is refundable if we cancel; it is not refundable if the client withdraws after the source inventory has opened.
No-shows
A missed walkthrough without notice is not refunded. A replacement hour can be booked at the then-current briefing rate if the report itself was already delivered.
Work already started
Draft pages remain Host Managerhub’s until fees for that stage are settled. If a partial refund is issued, unfinished drafts are not delivered.
Materials
Printed briefing sets prepared for a Jackson meeting are not returned for credit after the meeting date. Client source files are deleted or returned according to the Privacy Policy; they are not a purchasable product.
Exceptions
Mandatory consumer protections in GE, if they apply to a particular client, take precedence over this page. Storefront refunds for the utility follow the store’s own rules, not this page.